Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Rxolve platform, including the web application at www.rxolve.co, the browser panel extension, and any associated APIs (together, the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you (and, where applicable, the organisation on whose behalf you create an account) and Rxolve Ltd, a company incorporated in England and Wales (registered company number TBC; registered address TBC) (“Rxolve”, “we”, “us”).

1. Parties and definitions

“Customer” means the individual or legal entity that has accepted these Terms and holds an Rxolve account.
“User”means any individual authorised by the Customer to access the Service under the Customer’s account.
“Content” means any data, text, or materials that Customers or Users upload, submit, or generate through the Service, including financial data retrieved from connected third-party platforms.
“Output” means reports, recommendations, drafted communications, and other material produced by the Service from Content.

2. The service

Rxolve is an AI-powered treasury and accounts intelligence platform. It reads financial data from platforms you connect (such as your accounting software and bank), reasons across that data, and produces recommendations, drafted communications, and narrative reports.

Rxolve is not a regulated financial service. It does not provide regulated financial advice, does not hold or transmit customer funds, and is not authorised or regulated by the Financial Conduct Authority. Where the Service surfaces opportunities such as yield placement, any related regulated activity is performed by third parties authorised in their own right. Output produced by the Service is for informational and decision-support purposes; it does not constitute regulated advice and should be reviewed by a qualified professional where required.

Rxolve reserves the right to modify, suspend, or discontinue any part of the Service on reasonable notice. Where changes materially affect your use of the Service, we will provide at least 30 days’ written notice.

3. Account and access

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use at hello@rxolve.co.

You may not share account credentials, allow access to your account by individuals not authorised under your subscription tier, or use the Service on behalf of a third party without our prior written consent.

4. Free trial and subscription

Paid tiers include a 14-day free trial period from the date of account creation. No charge is made during the trial. At the end of the trial your subscription activates automatically and your payment method is charged unless you cancel before the trial ends.

Subscriptions renew automatically on a monthly basis unless cancelled. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period and you retain access until then. We do not offer pro-rata refunds for partial periods except where required by law.

5. Payment and pricing

Prices are set out on the pricing page at www.rxolve.co/pricing and are stated exclusive of VAT. VAT (where applicable) will be added at the applicable rate. We reserve the right to change pricing on 30 days’ written notice; if you do not accept the new pricing you may cancel before the change takes effect.

Payment is processed by Stripe. By providing payment details you authorise Rxolve to charge your payment method for all amounts due under these Terms. If payment fails we will notify you and may suspend your account pending resolution.

6. Your obligations

You agree not to:

• Use the Service for any unlawful purpose or in any way that violates applicable law;
• Upload Content that infringes third-party intellectual property rights;
• Attempt to reverse-engineer, decompile, or extract source code from the Service;
• Use automated tools to scrape, crawl, or extract data from the Service beyond normal use;
• Circumvent or attempt to circumvent any technical access controls;
• Resell, sublicense, or otherwise commercially exploit the Service without our written consent.

You are responsible for ensuring that any Content you upload does not violate applicable law, including the UK GDPR and DPA 2018, and that you have authority to share that Content with Rxolve for the purposes of the Service.

7. Intellectual property

Rxolve retains all rights in and to the Service, including all underlying software, models, and documentation. Nothing in these Terms transfers ownership of any Rxolve intellectual property to you.

You retain ownership of your Content. By uploading Content to the Service you grant Rxolve a limited, non-exclusive, worldwide licence to process that Content solely for the purpose of providing the Service to you. We do not use your Content to train our models or develop new features without your explicit written consent.

You own all Output produced by the Service based on your Content. Rxolve makes no claim on Output.

8. Data and confidentiality

Rxolve will process your personal data in accordance with our Privacy Policy (www.rxolve.co/legal/privacy) and applicable data protection law.

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Service (“Confidential Information”) and not to disclose it to third parties without the disclosing party’s prior written consent, except as required by law or with appropriate sub-processor safeguards in place.

9. Liability and warranties

The Service is provided “as is”. To the fullest extent permitted by applicable law, Rxolve excludes all implied warranties and conditions, including those of satisfactory quality, fitness for a particular purpose, and non-infringement.

Rxolve’s total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total fees paid by you to Rxolve in the 12 months preceding the event giving rise to the claim or (b) £500.

Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited by law.

10. Termination

Either party may terminate these Terms immediately on written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of receiving written notice.

Rxolve may suspend or terminate your account immediately if: (a) you breach these Terms in a manner that cannot be remedied; (b) you fail to pay amounts due after a 7-day cure period; or (c) continued provision of the Service would violate applicable law.

On termination you must cease all use of the Service. We will make your Content available for export for 30 days following termination, after which we may delete it in accordance with our data retention policy.

11. Governing law

These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek emergency injunctive relief in any court of competent jurisdiction.

12. General

Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that right.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of substantially all of our assets.

Changes to these Terms. We may update these Terms from time to time. We will notify you of material changes by email or prominent notice in the Service. Continued use after the effective date constitutes acceptance of the revised Terms.

Contact. Questions about these Terms should be sent to hello@rxolve.co.